SHIPPING POLICY

Our company aim is to provide customers a fast and reliable delivery service. 

Successfully placed orders are verified and prepared within 24 to 48 hours ,after which your order will be delivered to your designated address. This will be processed by our fulfillment team from Monday to Friday, excluding weekends and holidays.

Once your order has been processed and dispatched, you will receive tracking details via email/SMS.

We deliver nationwide, with the exception of some areas outside of our logistics partner’s delivery zones.

If your order has not arrived even after our standard delivery time, please let us know through dreamtimephilippines@gmail.com

RETURN & REFUND POLICY

It doesn't happen often, but if something's wrong with your order, we'll take care of you.

Because Dream Time is a health and personal-care product, we're unable to accept returns for change of mind, or on any pouch that has been opened or used. This is due to health protection and hygiene rules, and it's how we make sure every pouch that ships out is sealed and safe.

What we will refund or replace

If your order arrives damaged, defective, or unusable, or if you receive the wrong item, just email us at dreamtimephilippines@gmail.com within 7 days of receiving your parcel. Please include:

• Your order number
• Your name and the delivery address used
• Clear photos or a short video of the item and the packaging

Once we've reviewed it, we'll send you a free replacement or issue a full refund — whichever you prefer. If we ask you to send the item back, we'll cover the return shipping.

Shipping fees

Shipping fees already paid are non-refundable, except when the fault is ours (damaged, defective, or wrongly shipped items). In those cases, we'll refund the full amount you paid, shipping included.

Refund timelines

Approved refunds are processed within 5–7 business days. Depending on your bank or e-wallet provider, it can take a few more days to appear in your account.

Still have a question?

Email us at dreamtimephilippines@gmail.com. A real person reads every message, and we'd rather sort it out with you than have you sit on a product you can't use.